Reference Services User Services Library and Information Science

@Intermall

Top: Reference: Libraries: Library_and_Information_Science: User_Services: Reference_Services:

• - Criteria list to be used to evaluate the reference skills of library staff.
  
• - Collection of links that library staff would find useful in conducting reference work.
  
• - Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.
  
• - The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.
  
• - Article critical of chat and e-mail reference services in libraries.
  
• - Guidelines to help libraries create cooperative agreements to share reference services between institutions.
  
• - Several bibliographies, lists, papers, and reports on online or virtual or digital reference services.
  
• - Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.
  
• - Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.